Some of these Frequently Asked Questions are covered in more detail on our Terms and Conditions page.
For questions on processing California orders, please see our CA FAQ Page.
General FAQ's:
What slides work with your ported barrels?
Our ported barrels are NOT COMPATIBLE with any SIG Sauer factory, aftermarket slide, or non-ported Norsso slide. DO NOT use a ported barrel in a non-ported slide.
Our porting patterns are specifically designed to be used with their compatible ported slide. As a rule of thumb, do not purchase a Norsso ported barrel without the compatible slide. All Norsso slides that have the capability of running a ported barrel will have their ported barrel options available as an add-on.
For additional information about our barrels, please reference our barrel support page here.
Why does my shipping and billing address have to match?
To minimize the risk of successful fraud, we request that orders are placed with a matching billing and shipping address. If you must ship to a different address than what is on record with your bank, our team will require additional verification to process your order. Here’s our process for handling mismatched billing/shipping addresses:
- After the order has been placed, a Norsso representative will review the submitted addresses on the order
- If required, an email will be sent to you to verify association with the billing address used on the order. We require the following information to proceed:
- A picture of your ID that matches the billing address OR a picture/screenshot of a bank statement that matches the billing address
- A picture/screenshot of the credit card used for purchase showing the last 4 digits and name on the card.
Note that you may block out any other sensitive information as you wish. We can also update an order to ship to the billing address without any additional verification.
- If a response has not been received within two days of the verification request, the order will be assumed fraudulent and will be cancelled.
Our anti-fraud filters may also flag your order due to incorrectly inputted addresses. In this situation, you will receive a notification that your order is under review. A Norsso team member may ask for additional information depending on the type of error. Your cooperation is appreciated to clarify any information required to get your order back on track.
When will I receive my order?
In stock items typically are processed and shipped within 2-3 business days. Depending on the shipping option you choose, carrier service can range from 2-7 days of transit time. Note that selecting a faster shipping service does not expedite order processing.
For items requiring gunsmithing services, please allow an additional 1-2 days to complete your order.
My special order slide came in quicker than the quoted 6-8 week lead time. Why is that?
We routinely check our special order queue when updating our inventory. Sometimes those checks allow us to fulfill open special orders sooner than the 6-8 week lead time. We believe that it is appropriate to close out outstanding orders first rather than placing those same slides in stock online.
Can I order and ship internationally?
No, orders designated outside of the US or its territories are ineligible and are export restricted.
​Can I send in my slide for you to mill?
We make Norsso slides from raw material and do not accept customer slides for milling. Also, optic cuts cannot be post-milled onto Norsso slides due to the increased hardness from heat treatment.
What is your return policy?
Products can be returned up to 30 days after the customer receives the order. They must be in the original shipped condition without being installed, having sustained any wear and tear, or fired. Attempts to return used items will not be accepted. The customer assumes all shipping costs to return the product.
- Returns must be requested within 30 days of receiving the items. Only new and unused parts are eligible for returns and are subject to a 10% restocking fee. Non-standard special order slides require an additional 15% repurposing fee.
- Installed and fitted iron sights are not eligible for returns; installation makes them used items. Any iron sights still installed when returning the slide will be considered forfeited and not refunded.
- If the returned item is not in the original condition, a refurbishing fee may be applied to your refund or the return may be denied.
If you would like to request a return, please see the following steps:
1) Contact us with your order number, what item you would like to return, and the reasons for the return.
2) Standby for review and upon approval you will receive a Return Material Authorization (RMA) number to return the item under.
3) Ship the item to us and your return will be issued once the item has been received, inspected, and verified based on your request. Note that you are responsible for shipping the product back. We do not provide a return label unless there is an agreed upon defect with the product.
Is my slide/barrel covered with a warranty?
One-year limited warranty against design, material, and manufacturing defects for the products and services that we offer. To claim the warranty, you must be the original purchaser with proof of purchase within one year of receiving the item.
The warranty does not apply to normal wear and tear. Any modification to our products or use of handloaded, remanufactured, or reloaded ammunition instantly voids the warranty.
If you should encounter a problem, please contact us so our engineers can identify the issues you are experiencing and guide you to a solution.
Need to contact us? Email us at info@norsso.com or call us at (702) 625-2001.
Technical FAQ's:
I cannot insert my extractor depressor rod. What is wrong with my slide?
Odds are there is nothing wrong with the slide as we do a factory internals check for 100% of our produced slides. The right-side optic screw hole intersects with the extractor rod hole. If you use a screw that is longer than the ones we provide then the screw can interfere with the extractor depressor rod. Secure and tighten your optic screws and look down the extractor hole to see if the screw is blocking the hole or not.
Do I need to install a channel liner into my slide?
If you ordered a finished slide then your channel liner has already been installed and is ready for assembly with your internals. If you specified an “unfinished” media blasted slide then your channel liner will be included in the box and should be installed after you coat it.
The screws you gave me are too tall for the Holosun 507c optic. What happened?
Even though the Holosun 407c/507c optic fits on the Trijicon RMR footprint, the screw height is different for each optic. We set the Trijicon RMR height specifically for 1/3rd co-witnessing with suppressor height sights which requires us to provide a special length screw. Those special screws are longer than the screws for the Holosun optic and are not compatible. We recommend switching to the factory Holosun screws to secure the optic correctly.
Do you provide any other coating options?
Currently, we only provide Black DLC coating for our slides. However, we do provide media blasted slides at the request of a special order. Select the “Unfinished” Media blasted option as your slide finish and it will come in a ready to coat state. From there, your coating options are limitless.
Does the slide come with the sights, optic, and/or cover plate shown in the pictures?
No, slides are sent as stripped slides without any of the accessories shown unless specifically advertised in a package deal. Optic cover plates are considered a separate accessory and can be purchased for most of our stocked slide options for those who want them.
My slide did not come with optic screws. Where are they?
Optics have become more specialized over the last few years, which has been impacting hardware design. The majority of optics that work on our slides will come with the correct hardware to mount to our slides. We do not have access to these customs screws that manufacturers provide with their optic.
For reference, optic cuts and mounting thread pitches for our slides can be found here: Optic Cut/Sight Selection Info
Do your P365 slides work with the MCarbo Striker Assembly?
Yes, our slides have the channel feature that the MCarbo Striker requires to install.
Feel free to contact us at info@norsso.com or (702) 625-2001 for clarification or any other questions.