For those who want to run a different optic or finish than our standard configurations, the special order process is for you. Also, if the standard option if out of stock, placing a special order will get you priority for any matching slides currently in the workflow which can get delivered to you sooner. Special orders are subject to our Terms and Conditions in addition to the following policies.
Currently, our estimated lead time for special orders is 6-8 weeks which starts from milling the blank to your specifications to quality inspection after DLC coating. Media blasted (unfinished) slides take a couple weeks less to turn around since it does not get sent out for the coating process.
Change Order Policy:
Once the special order has been placed, you have a 48 hour (2 business day) window to request modifications to your slide order without a change order fee. Once that window has passed, any requested modifications to the order are subject to a 25% change order fee and a possible restart of the 6-8 week lead time (dependent on the type of change).
During the 48 hour (2 business day) window, you are also allowed to cancel the order for a full refund. After that window has passed up until the point of delivery, cancellations are subject to a 75% refund of the purchased slide price.
Return Policy (Special order slides only):
Upon receiving your slide, you have 30 calendar days to request a refund. If the slide is not a stock option, then a 25% restocking and reprocessing fee will be deducted from your refund. Stock options are subject to a 10% restocking fee.
For either situation, the slide must be not used or fired and the partial refund will be issued upon verification of the slide’s new condition. Please email us at firstname.lastname@example.org for an RMA request and the customer is responsible for shipping the product back.
One-year limited warranty against design, material, and manufacturing defects for the products and services that we offer. To claim the warranty, you must be the original purchaser with proof of purchase within one year of the date of sale. We reserve the right to void the warranty if misuse, modifications, or any breach of our Terms and Conditions has been identified.
The warranty does not apply to normal wear and tear. Any use of handloaded, remanufactured, or reloaded ammunition instantly voids the warranty.
If you should encounter a problem, please contact us at email@example.com or call us at (702) 625-2001 so our engineers can identify the issues you are experiencing and guide you to a solution.