Why does my shipping and billing address have to match?
Cybercrime and identity theft are taken seriously here at Norsso. As an added precaution to protect our customers, we will require verification of identify if your shipping and billing addresses differ prior to order fulfillment. Orders will resume processing if the buyer's identity has been confirmed with us. If a response has not been received within 1 week of the verification request via email, the order will be assumed as fraudulent and will be refunded to protect the victim.
If your billing and shipping addresses is different on your order for legitimate reasons, please contact us promptly after placing the order so we can confirm your identity and process your order as quickly as possible.
When will I receive my order?
In stock items typically are processed and shipped within 2-3 business days. Orders are shipped using USPS priority mail (estimated 1-3 day transit time depending on proximity to Las Vegas, NV). A USPS tracking number will be emailed to you once the product has left our facility.
Can I send in my slide for you to mill?
We make Norsso slides from raw material and do not accept customer slides for milling.
What is your return policy?
Products can be returned up to 30 days after the customer receives the order. They must be in the original shipped condition without being installed, wear and tear, or fired with. Attempts to return used items will not be accepted. The customer is responsible for shipping the product back and a 10% restocking fee will be deducted from the return amount.
If you would like to request a return, please see the following steps:
1) Contact us with your order number, what item you would like to return, and the reasons for the return.
2) Standby for review and upon approval you will receive a Return Material Authorization (RMA) number to return the item under.
3) Ship the item to us and your return will be issued once the item has been received, inspected, and verified based on your request.
Is my slide covered with a warranty?
One-year limited warranty against design, material, and manufacturing defects for the products and services that we offer. To claim the warranty, you must be the original purchaser with proof of purchase within one year of the date of sale.
The warranty does not apply to normal wear and tear. Any modification to our products or use of handloaded, remanufactured, or reloaded ammunition instantly voids the warranty.
If you should encounter a problem, please contact us so our engineers can identify the issues you are experiencing and guide you to a solution.
Need to contact us? Email us at email@example.com or call us at (702) 625-2001.